Technical Support


  • • Bachelor's degree in information technology field or engineering.
  • • +2 years experience in computer networks and support.
  • • CCNA/MCSE/MCSA is a plus.
  • • Good knowledge in Microsoft products (Windows7,8,10 & MS Office, Outlook).
  • • Good knowledge in networks (TCP/IP protocols).
  • • Good knowledge in IT support for general windows/network problems.
  • • Has Linux background.
  • • Knowledge of user security, encryption mechanisms and backup.
  • • Good English level.


  • • Install and configure computer hardware, systems, networks, printers, scanners operating systems and applications.
  • • Support staff either face-to-face, over the phone or ticketing system for resolving issues.
  • • Responding in a timely manner to service issues and requests.
  • • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • • Replace PCs/Laptops parts as required.
  • • Provide support including procedural documentation and relevant reports.
  • • Follow diagrams and written instructions to repair a fault or set up a system.
  • • Set up new users' accounts and profiles and deal with policy issues.
  • • Prioritize and manage many open cases at one time.
  • • Test and evaluate new technology and current HW equipment.
  • • Install and configure network cabling, patch panels, switches and UPS points.
  • • Manage and update IT store records periodically (PCs, Laptops, IP Phones, ... & different IT devices).

Send email to jobs(at)anzemah(dot)com, with "Technical Support" in the subject