Technical Support
Qualification:
- • Bachelor's degree in information technology field or engineering.
- • +2 years experience in computer networks and support.
- • CCNA/MCSE/MCSA is a plus.
- • Good knowledge in Microsoft products (Windows7,8,10 & MS Office, Outlook).
- • Good knowledge in networks (TCP/IP protocols).
- • Good knowledge in IT support for general windows/network problems.
- • Has Linux background.
- • Knowledge of user security, encryption mechanisms and backup.
- • Good English level.
Responsibilities:
- • Install and configure computer hardware, systems, networks, printers, scanners operating systems and applications.
- • Support staff either face-to-face, over the phone or ticketing system for resolving issues.
- • Responding in a timely manner to service issues and requests.
- • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- • Replace PCs/Laptops parts as required.
- • Provide support including procedural documentation and relevant reports.
- • Follow diagrams and written instructions to repair a fault or set up a system.
- • Set up new users' accounts and profiles and deal with policy issues.
- • Prioritize and manage many open cases at one time.
- • Test and evaluate new technology and current HW equipment.
- • Install and configure network cabling, patch panels, switches and UPS points.
- • Manage and update IT store records periodically (PCs, Laptops, IP Phones, ... & different IT devices).
Send email to jobs(at)anzemah(dot)com, with "Technical Support" in the subject